Quick Technology Checklist

Reliable internet (25+ Mbps for smooth video classes), modern computer (Windows, Mac, or Chromebook), webcam and headset for clear video and audio, updated browser (latest Chrome, Edge, or Safari).

Internet Speed Requirements

Minimum Requirements

25 Mbps download / 5 Mbps upload

Recommended (Multi-user homes)

50+ Mbps download / 10+ Mbps upload

Pro Tip: Use wired Ethernet or place your router near the study area for the most stable connection during live classes. This helps prevent lag and dropouts during important lessons.

Hardware & Software Requirements

Supported Operating Systems

Windows 10 or 11 (64-bit), macOS 13 Ventura or newer, Chromebooks are recommended.

Performance Specifications

CPU: Intel Core i5 (or AMD Ryzen 5) or better. RAM: 8 GB minimum (16 GB recommended). Storage: 20 GB free. Webcam: 720p or better. Microphone/Headset: noise-reducing headset recommended.

Browser Requirements

Latest Chrome, Edge, or Safari. Enable cookies and pop-ups for our LMS. Keep OS and browser auto-updates ON.

Essential Apps

Google Meet or Zoom, PDF reader and Google Drive access, optional screen-snip tool for assignments.

Workspace Setup Tips

Quiet, well-lit desk setup with camera at eye level. Child-height chair to maintain good posture. Reduce distractions—close unnecessary apps and browser tabs. Use parental controls if needed for younger students. Have a backup plan (mobile hotspot) for internet issues.

Troubleshooting Common Issues

My video lags or freezes during class

Close extra browser tabs and applications. Switch to a wired Ethernet connection if possible. Restart your router and wait 30 seconds before reconnecting.

I hear an echo during video calls

Use a headset with a built-in microphone instead of your computer’s speakers. Mute your microphone when not speaking.

Pages won’t load in our LMS

Update your browser to the latest version. Clear your browser cache and cookies. Enable pop-ups and cookies for our site.

My webcam isn’t working

Check that no other app is using the camera. Grant camera permissions to your browser. Try unplugging and reconnecting an external webcam.

I can’t hear the teacher or other students

Check your device volume and ensure it’s not muted. Verify your audio output device is selected correctly in system settings.

Need a Device?

Choose from our Legacy-approved laptop options, all meeting our recommended specifications for optimal online learning: Google Pixelbook Go, Lenovo Chromebook 14″, HP 15.6 HD Premium Chromebook, Apple MacBook Air M4, ASUS Chromebook Flip CX5.