New Draft of REFUND POLICY - Legacy Online School

This Refund Policy (the “Refund Policy”) governs all cancellations, refunds, credits, and chargeback reversals for tuition and fees at Legacy Online School (the “School”). It is published pursuant to, and incorporated by reference into, the School’s Enrollment Agreement (the “Enrollment Agreement”). Capitalized terms not defined here have the meaning given in the Enrollment Agreement. Order of precedence. As provided in Section 6.1 of the Enrollment Agreement, this Refund Policy controls on all matters of refunds and cancellations, except that (a) a non-waivable right provided by applicable law controls over both this Policy and the Enrollment Agreement, and (b) this Policy does not limit the School’s obligation under Section 8.3 of the Enrollment Agreement to refund prepaid, unearned tuition where the School terminates enrollment without cause. In every other respect, where this Policy and any other School document address the same subject, this Policy governs the refund question.

1. Seven-Day Full Refund Window

A Responsible Party may withdraw the Student within the first seven (7) calendar days following enrollment, measured from the date the Enrollment Agreement is executed. A withdrawal within this window entitles the Responsible Party to a full refund of tuition fees paid, subject to the conditions in Sections 2 and 3 below. The one-time Enrollment Fee is non-refundable, except in the limited circumstance described in Section 4 (scholarship funds pending).

1.1 When the Seven-Day Window Begins

The seven-day refund window runs from the later of: (a) the date the Responsible Party completes enrollment and payment; or (b) the first day of instruction for the applicable term or, for a Student joining an in-progress term, the date the School first makes course access available to the Student. This ensures that a family who pays in advance of the school year has a full seven (7) calendar days to evaluate the Program once instruction begins, rather than having the window expire before any classes are held. Working example. A family that pays in June for a term beginning in August has its seven-day window run from the first day of the August term, not from the June payment date. A family that enrolls and gains immediate access mid-term has its window run from the enrollment and payment date. In all cases the window is measured in calendar days. The Enrollment Fee remains non-refundable under Section 1, except in the circumstance described in Section 4.

2. Eligibility by Payment Plan

Refund eligibility depends on the payment option the family selected at enrollment:

One-time payment option: eligible for a full refund of tuition if withdrawal occurs within the seven-day window.
Installment plan of two or more installments: only the first installment is eligible for a refund, and only if withdrawal occurs within the seven-day window. Subsequent installments already paid are not refundable under this Section, subject to Sections 5 and 6.

Families on monthly, semester, or annual subscription plans should note the billing and proration rules in Section 7, which affect the amount actually paid at any given time.

3. How to Request a Refund

To request a refund, the Responsible Party must submit a written notice of cancellation by email to [email protected] using the subject line “Request for Cancellation.” Once a refund request is approved, the School may take up to thirty (30) days to process the refund of the first installment, where applicable, unless a shorter period is required by applicable law. Processing time for return to the original payment instrument may vary by processor or scholarship platform (see Section 5).

4. Enrollment Fee Paid While Scholarship Funds Are Pending

Where a Student has been awarded a scholarship or Education Savings Account (ESA) award but the funds have not yet been released, and the Responsible Party pays the Enrollment Fee directly in order to secure the Student’s place, the School will apply or reconcile the scholarship funds once received in accordance with the applicable program’s rules. The School will credit or refund to the Responsible Party any amount that the scholarship covers and that the Responsible Party has already paid. The School will not retain payment for the same fee twice. This is the sole circumstance in which the otherwise non-refundable Enrollment Fee is returned.

5. Refund-to-Source Rule

All refunds, credits, and chargeback reversals are returned only to the original payment instrument and payor of record used for the corresponding payment (the “Source”), including, where applicable, the scholarship or ESA platform through which the payment was made (for example, EMA, ClassWallet, or Odyssey).

The School will not redirect a refund to any alternative person, account, card, wallet, or instrument.
The School will not issue cash or cash-equivalent refunds.
If the Source is closed or unavailable, the School will return the funds to the original payor of record after such verification as the School reasonably requires.

This rule is a fixed condition of enrollment and supports the School’s anti-money-laundering, sanctions, and fraud-prevention controls. Scholarship and ESA refunds are further subject to the rules of the administering program, which may require that funds be returned to the program rather than to the family.

6. Refunds on Termination of Enrollment

6.1 Termination by the School without cause

If the School terminates enrollment without cause on thirty (30) days’ written notice, the School will refund prepaid, unearned tuition for the undelivered portion of the Term on a pro-rata basis. This obligation is not limited by the seven-day window or by the installment rules above, and is returned in accordance with the Refund-to-Source Rule in Section 5.

6.2 Termination by the School for cause

Where the School suspends or terminates enrollment for cause (including non-payment, material breach, conduct violations, misrepresentation, or a sanctions determination, as described in Section 8.2 of the Enrollment Agreement), the Responsible Party remains liable for amounts properly due for services rendered through the date access is suspended or enrollment is terminated. Refunds beyond the seven-day window are not available in these circumstances except as required by applicable law.

6.3 Withdrawal by the Responsible Party

A Responsible Party may withdraw the Student at any time by written notice. Financial consequences of a withdrawal outside the seven-day window are governed by Sections 1, 2, and 7. The Responsible Party remains responsible for amounts properly due for services provided through the effective date of withdrawal.

7. Subscription Billing, Proration, and Non-Payment

The School operates on a subscription basis with monthly, semester, or annual plans, and on a ten-month academic cycle. The following affect the amount subject to refund:

Proration. Monthly plans are billed on the first day of each month regardless of enrollment date. A family enrolling after the first of a month may be charged a prorated amount for the remainder of that month and is then billed in full on the first day of the following month.
Continuity of charges. Scheduled charges remain consistent throughout the ten-month cycle, including months containing school breaks or public holidays, because access to curriculum, instructional support, and platform resources continues during those periods. Such months do not give rise to a refund.
Non-payment. If a scheduled payment is not received, the School issues written notice, access is suspended, and access is restored promptly once payment is received. If a balance remains outstanding for approximately thirty (30) days, the School may withdraw the Student and terminate enrollment. Amounts properly due for services rendered remain payable.

8. Chargebacks and Collection Costs

Initiating a chargeback or payment dispute that is inconsistent with the Enrollment Agreement or this Refund Policy does not relieve the Responsible Party of amounts properly due. The School may respond to any such dispute with evidence of the Enrollment Agreement and the services provided, and may recover amounts that are wrongfully charged back, together with related fees. Where the Responsible Party fails to pay amounts properly due, the Responsible Party is responsible for the School’s reasonable costs of collection, including reasonable attorneys’ fees, to the extent permitted by law. Any chargeback reversal is returned only to the Source under Section 5.

9. Scholarship and Education Savings Account (ESA) Refunds

For families funded through a state scholarship or ESA program (administered through platforms such as EMA, ClassWallet, or Odyssey, or by direct provider payment or reimbursement), refunds are additionally governed by the rules of the administering program. Where a program requires that unused or refunded funds be returned to the program account rather than to the family, that requirement controls. Scholarship participation does not relieve the Responsible Party of responsibility for any balance not covered by the scholarship.

10. Quick-Reference Summary

This table is a convenience summary only. Where it conflicts with the numbered Sections above, the numbered Sections control.

Scenario	Refund outcome	Returned to
Withdrawal within 7 days — one-time payment	Full tuition refund; Enrollment Fee non-refundable	Original Source only
Withdrawal within 7 days — installment plan	First installment only refundable	Original Source only
Withdrawal after 7 days	No tuition refund except as required by law; amounts due remain payable	N/A
Enrollment Fee paid while scholarship pending	Fee credited/refunded once scholarship reconciled	Original Source only
School terminates without cause	Pro-rata refund of prepaid, unearned tuition	Original Source only
School terminates for cause / non-payment	No refund beyond 7-day window except as required by law	N/A

11. Amendment of This Policy

The School may amend this Refund Policy from time to time. An amendment that reduces the Responsible Party’s rights or increases financial obligations applies only prospectively — that is, to enrollments entered into after the amendment — and only after notice to enrolled families. Amendments that do not reduce rights or increase obligations may apply upon publication. The current version is published on the School’s website and identified by version number and effective date above.

12. Statutory Rights Preserved

Nothing in this Refund Policy limits, waives, or releases any right or remedy that cannot be limited, waived, or released under applicable law, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). Where a non-waivable right under applicable law provides a refund remedy more favorable to the Responsible Party than this Policy, that right controls.

13. Contact Us

For refund requests, questions, or complaints:

Refund requests: [email protected] (subject line “Request for Cancellation”)
General questions and complaints: [email protected]
Telephone: +1 (727) 513-0016

Legacy School Inc. 5922 9th Ave North St. Petersburg, FL 33710, United States

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REFUND POLICY