New Draft of Customer agreement - Legacy Online School

PLEASE READ THIS AGREEMENT CAREFULLY. IT CONTAINS A BINDING ARBITRATION PROVISION, A CLASS ACTION WAIVER, AND A JURY TRIAL WAIVER IN SECTION 29, A LIMITATION OF LIABILITY IN SECTION 19, AND YOUR EXPRESS CONSENT TO MONITORING AND RECORDING IN SECTION 13. THESE PROVISIONS AFFECT YOUR LEGAL RIGHTS.

Recitals

The School operates a private online education program serving students in the grade levels it offers from time to time, through internet-delivered curriculum, instruction, and supporting services.
The Responsible Party wishes to enroll the Student, and the School is willing to enroll the Student, on the terms and conditions set out in this Agreement.
The Parties intend that this Agreement, together with its Attachments and the documents incorporated by reference, including the Student and Family Handbook, governs the entire enrollment relationship.

NOW, THEREFORE, in consideration of the mutual promises below and other good and valuable consideration, the receipt and sufficiency of which are acknowledged, the Parties agree as follows.

1. Definitions

Capitalized terms have the meanings given where first used. In addition, the following terms apply throughout this Agreement. “Applicable Law” means all federal, state, and local laws and regulations that apply to the School, the Student, or the Responsible Party, including the laws of the State of Florida, the Children’s Online Privacy Protection Act (COPPA), the Family Educational Rights and Privacy Act (FERPA) to the extent applicable, the Florida Information Protection Act, the Florida Deceptive and Unfair Trade Practices Act (“FDUTPA”), and the sanctions laws administered by the United States Department of the Treasury, Office of Foreign Assets Control (“OFAC”). “Education Records” means records directly related to the Student that are maintained by the School or a party acting for the School. “Enrollment Fee” means the one-time registration fee charged at enrollment, as stated in the order form or invoice. “Handbook” means the School’s Student and Family Handbook, which contains the School’s nondiscrimination policy, anti-bullying and anti-harassment policy, code of conduct, child protection and safeguarding policy, academic integrity and artificial-intelligence policy, and acceptable-use policy. “Personal Data” means any information relating to an identified or identifiable individual, including a Student or Responsible Party, collected in connection with this Agreement. “Platforms” means the third-party software systems, learning platforms, and service providers the School uses to deliver instruction and services, including those listed in Attachment A. “Program” means the online educational program, courses, instruction, assessments, and related services provided to the Student under this Agreement. “Refund Policy” means the School’s published refund policy, as amended from time to time in accordance with Section 6. “Restricted Party” means any individual or entity that is the target of economic sanctions, including any person on the OFAC Specially Designated Nationals and Blocked Persons List (the “SDN List”) or any other restricted-party list, any person organized or resident in a comprehensively sanctioned jurisdiction, and any person owned or controlled by, or acting on behalf of, any of the foregoing.

2. Nature of the School, Accreditation, Enrollment, and Term

2.1 Nature of the School and accreditation

The School is a private online school. It is not a public school and is not accredited by the State of Florida. The School is accredited by the Western Association of Schools and Colleges and is approved by the College Board to offer Advanced Placement courses. The School is currently pursuing Cognia accreditation and NCAA approval, neither of which has been granted, and the School does not represent that it holds any accreditation, approval, or affiliation that has not been granted to it.

2.2 Instructional program and diploma

The Student is enrolled in a documented educational program with a defined curriculum, defined assessment practices, and a written plan for assessing and monitoring student learning. The Program is delivered online through the Platforms. A Student who successfully completes the School’s published graduation requirements earns a United States high school diploma issued by the School. The School makes no representation that credits, the diploma, or completion will be accepted by any other institution, athletic association, or employer, which is determined solely by the receiving institution, and the School does not guarantee any particular academic result, grade, credit transfer, graduation, college admission, scholarship, or athletic eligibility.

2.3 Enrollment and term

Enrollment is personal to the Student and may not be transferred or assigned. This Agreement begins on the Effective Date and continues for the enrollment period selected by the Responsible Party (the “Term”), unless terminated earlier under Section 8. This Agreement does not automatically renew. Enrollment for any subsequent period requires a new or renewed agreement.

2.4 Students with disabilities

Enrollment of a Student with a disability does not entitle the Student to a free appropriate public education or to the special education and related services that would be available in a public school under the Individuals with Disabilities Education Act (IDEA), and the School does not provide an IDEA individualized education program. The School implements existing documented accommodations in good faith and does not evaluate students for special-education eligibility or create or renew an individualized education program. A family enrolling through a scholarship for students with unique abilities accepts the terms and any waiver of public-school rights that the scholarship program requires.

2.5 Transfer Credit Evaluation

2.5.1 Provisional nature of evaluations.

Any evaluation, assessment, or award of transfer credit toward the School’s graduation requirements is preliminary and provisional until the School has received and verified the Student’s official transcripts and records. Official records are ordinarily provided by the Responsible Party, who must obtain them from the Student’s prior school, district, or issuing institution and deliver them to the School through an accepted channel. Unofficial transcripts, report cards, screenshots, self-reported coursework, or other informal copies may be used to begin a preliminary review only and do not result in posted or final transfer credit.

2.5.2 No binding effect of preliminary statements.

Any preliminary credit assessment, course-placement estimate, projected graduation timeline, or verbal or written confirmation given by an advisor, enrollment specialist, teacher, or other School representative before official transcripts are received and verified is an estimate only, is expressly non-binding, and does not create any obligation, promise, or guarantee that any particular credit will be awarded, that any course will be waived, or that the Student will graduate by any particular date. The Responsible Party agrees not to rely on any such preliminary statement, consistent with Section 30.1 (non-reliance).

2.5.3 Family responsibility to provide records.

The Responsible Party is responsible for requesting, ordering, paying any fees for, and delivering the Student’s official transcripts and records to the School. The School relies on the Responsible Party to provide these records, and does not, as a matter of course, request them directly from prior institutions. In exceptional cases, and at its sole discretion, the School may contact a prior institution to obtain or verify records, but is not obligated to do so and is not responsible for any delay or non-response by that institution. The Responsible Party remains responsible for following up with the prior institution until the official records are received by the School.

2.5.4 Consequences of non-delivery.

If the required official records are not provided to and verified by the School, then, to the extent the outstanding records are necessary to substantiate the credit at issue: (a) the affected transfer credits will not be posted to the Student’s record and will not count toward the School’s graduation requirements; and (b) graduation clearance, and the issuance of a final transcript or diploma, will be withheld until the required official records are received and verified. The School will notify the Responsible Party of outstanding records and a reasonable opportunity to cure, and this Section operates together with Section 2.6.

2.6 Issuance of Transcripts and Diploma

2.6.1 Issuance timeline.

Once the Student has met all published graduation requirements, all outstanding tuition and fees have been paid in full, and all official records required under Section 2.5 have been received and verified, the School will issue the Student’s final transcript and, where applicable, diploma within 14 business days of the last of those conditions being satisfied.

2.6.2 No shortened deadlines.

The timeline in Section 2.6.1 is the applicable service standard for issuing final documents. The School is not obligated to meet any shorter deadline requested by the Responsible Party or the Student, and a request for expedited issuance does not create an obligation, a breach, or a basis for a claim if the School issues within the timeline above. This Section is subject to Section 8.5 (which governs withholding pending an outstanding balance or disciplinary matter, to the extent permitted by law) and to Section 2.5 (which governs withholding pending verification of official records).

2.7 Academic Appeals and Credit-Determination Review

2.7.1 Scope.

This Section provides the exclusive internal process for a Responsible Party or eligible Student to dispute a grade, a credit determination, a transfer-credit decision under Section 2.5, or a graduation-clearance determination (each, an “Academic Determination”).

2.7.2 Filing window.

A written appeal must be submitted to [email protected] within fifteen (15) business days after the Academic Determination is communicated to the Responsible Party. An appeal submitted after this window is not required to be considered, and the Academic Determination becomes final.

2.7.3 Review and response.

The appeal is reviewed by the School’s academic administration (or a designated reviewer who was not the original decision-maker). The School will acknowledge the appeal and issue a written decision within ten (10) business days of receiving a complete appeal, and may request additional information, in which case the response period runs from receipt of that information. The reviewer may affirm, modify, or reverse the Academic Determination.

2.7.4 Internal decision is final; relationship to Section 29.

The written decision issued under Section 2.7.3 is the School’s final internal decision on the Academic Determination. Completion of this internal review process is a condition precedent to initiating the informal-resolution and dispute-resolution procedures in Section 29, and no dispute concerning an Academic Determination may be brought under Section 29 until this internal process has been completed. Nothing in this Section extends any limitation period in Section 29.9 or the notice requirements of Section 29.1.

3. Governing Authority and Legal Compliance

The School operates in compliance with the federal, state, and local laws that apply to it as an educational institution and is registered as required in the jurisdictions in which it operates. The School is governed by a formal governing authority that maintains written policies on ethical conduct, decision-making, and defined roles and responsibilities, approves the School’s child protection, safeguarding, and conduct policies, and reviews them at least annually. Key contacts are listed in Section 28.

4. Tuition, Fees, Billing, and Payment

4.1 Tuition, fees, and the Enrollment Fee

The Responsible Party agrees to pay the tuition and fees stated in the order form or invoice provided at enrollment, together with the Enrollment Fee. Tuition and fees are stated in United States dollars.

4.2 Subscription billing and proration

The School operates on a subscription basis. Families may select a monthly, semester, or annual payment plan. Monthly plans are billed on the first day of each month regardless of the date on which the Student enrolled. A family enrolling after the first day of a month may therefore be charged a prorated amount for the remainder of that month and will then be billed in full on the first day of the following month. Semester and annual plans are billed at the start of the applicable enrollment period. The School operates on a ten-month academic cycle, and scheduled charges remain consistent throughout that cycle, including months that contain school breaks or public holidays, because access to curriculum, instructional support, and platform resources continues during those periods.

4.3 Payment methods and authorization

Payments are processed through the School’s authorized payment processors, which include Stripe and PayPal, or through the scholarship or Education Savings Account platform that applies to the family’s funding source, such as EMA, ClassWallet, or Odyssey. By submitting payment information, the Responsible Party authorizes the School and its processors to charge the agreed amounts to the designated payment method on the agreed schedule for the Term. This recurring authorization continues until the end of the Term or until the Responsible Party cancels future recurring charges in writing, subject to amounts already due. The Responsible Party is responsible for keeping payment information current.

4.4 Non-payment, suspension, and withdrawal

If a scheduled payment is not received, the School issues written notice of non-payment. Access to the Program is suspended following that notice and is restored promptly once payment is received. If an outstanding balance remains for approximately thirty (30) days, the School may withdraw the Student from the Program and terminate this Agreement under Section 8. The Responsible Party remains liable for amounts properly due for services rendered through the date access is suspended or the Agreement is terminated.

4.5 Payment controls and sanctions screening

All payments are subject to the School’s financial-controls and sanctions-screening procedures, which include screening of the payor and automated controls at the payment processors. The School may decline, hold, or reverse any payment that it reasonably believes is connected to a Restricted Party, that originates from a comprehensively sanctioned jurisdiction, or that would cause the School to violate Applicable Law, and may require additional information to verify the source of funds and the identity of the payor.

4.6 Collection costs and chargebacks

If the Responsible Party fails to pay amounts properly due, the Responsible Party is responsible for the School’s reasonable costs of collection, including reasonable attorneys’ fees, to the extent permitted by law. Initiating a chargeback or payment dispute that is inconsistent with this Agreement or the Refund Policy does not relieve the Responsible Party of amounts properly due. The School may respond to any such dispute with evidence of this Agreement and the services provided, and may recover amounts that are wrongfully charged back, together with related fees.

5. Third-Party Payor Declaration

If any person or entity other than the Responsible Party will pay all or part of the tuition or fees (a “Third-Party Payor”), the Responsible Party must disclose that arrangement to the School in writing, on the School’s declaration form, before the first payment, and must identify the Third-Party Payor by legal name, address, and relationship to the Student. A scholarship or Education Savings Account program administered on the family’s behalf is not a Third-Party Payor for this purpose. The Responsible Party represents and warrants that any Third-Party Payor is not a Restricted Party, that the funds do not derive from unlawful activity, and that the payment does not create any claim or right in the Third-Party Payor to the Student’s Education Records or to any decision-making authority over the Student’s enrollment. A Third-Party Payor acquires no rights under this Agreement, and the Responsible Party remains primarily and fully liable for all amounts due. The School may require a Third-Party Payor to complete a separate certification and to submit to sanctions and ownership screening as a condition of accepting payment, and the name on the payment instrument must match the Responsible Party or a declared Third-Party Payor on file.

6. Cancellation, Refunds, and the Refund-to-Source Rule

6.1 The Refund Policy controls

Refunds and cancellations are governed by the School’s published Refund Policy, which is incorporated into this Agreement by reference. If there is any inconsistency between this Section and the Refund Policy, the Refund Policy controls, except that a non-waivable right provided by Applicable Law controls over both, and except that the Refund Policy does not limit the School’s obligation under Section 8.3 to refund prepaid, unearned tuition where the School terminates this Agreement without cause. The School may amend the Refund Policy from time to time. An amendment that reduces the Responsible Party’s rights or increases financial obligations applies only prospectively, to enrollments entered into after the amendment, and after notice to enrolled families.

6.2 Seven-day refund

The Responsible Party may withdraw the Student within the first seven (7) calendar days following enrollment, in which case the Responsible Party is eligible for a full refund of tuition fees. The Enrollment Fee is non-refundable, except as stated in Section 6.3. Refund eligibility applies to families who selected the one-time payment option or a payment plan of two or more installments. For installment plans, only the first installment is eligible for a refund.

6.3 Enrollment Fee paid while scholarship funds are pending

Where a Student has been awarded a scholarship but the funds have not yet been released, and the Responsible Party pays the Enrollment Fee directly in order to secure the Student’s place, the School will apply or reconcile the scholarship funds once received in accordance with the applicable program’s rules, and will credit or refund to the Responsible Party any amount that the scholarship covers and that the Responsible Party has already paid. The School will not retain payment for the same fee twice.

6.4 How to request a refund

To request a refund, the Responsible Party must submit a notice of cancellation by email to [email protected] using the subject line “Request for Cancellation.” Once a refund request is approved, the School may take up to thirty (30) days to process the refund of the first installment, where applicable, unless the Refund Policy provides a shorter period.

6.5 Refund-to-source rule

All refunds, credits, and chargeback reversals are returned only to the original payment instrument and payor of record used for the corresponding payment (the “Source”), including, where applicable, the scholarship or Education Savings Account platform through which the payment was made. The School will not redirect a refund to any alternative person, account, card, wallet, or instrument, and will not issue cash or cash-equivalent refunds. If the Source is closed or unavailable, the School will return the funds to the original payor of record after such verification as the School reasonably requires. This rule is a fixed condition of enrollment and supports the School’s anti-money-laundering, sanctions, and fraud-prevention controls.

7. Scholarship and Education Savings Account Programs

The School participates in a range of state scholarship and Education Savings Account programs as an approved education provider. Funding mechanisms and procedures vary by state and program and are administered through platforms such as EMA, ClassWallet, and Odyssey, or through direct provider payments or reimbursement. Programs currently served include, by way of example and subject to change, the Florida Family Empowerment Scholarship for Students with Unique Abilities and the Florida Personalized Education Program, the Alabama CHOOSE Act, the Arizona Empowerment Scholarship Account, the Arkansas Education Freedom Account, the New Hampshire Children’s Scholarship Fund, the North Carolina ESA+, the South Carolina Education Scholarship Trust Fund, the Utah Fits All Scholarship, the Wyoming Education Savings Account, the Louisiana GATOR Scholarship, the Georgia Promise Scholarship, and the West Virginia Hope Scholarship. Participation is subject to the rules of each program and its administering organization. Where a program requires it, the Responsible Party must personally endorse the scholarship payment or approve the funds transfer, and the School cannot do so on the family’s behalf. The Responsible Party must complete the program’s steps on time and ensure the Student participates in any required testing or assessment. Scholarship participation does not relieve the Responsible Party of responsibility for any balance not covered by the scholarship, and the Responsible Party is responsible for meeting the eligibility and renewal conditions of each program.

8. Termination

8.1 By the Responsible Party

The Responsible Party may terminate this Agreement by written notice to the School. Financial obligations on withdrawal are governed by Section 6 and the Refund Policy.

8.2 By the School for cause

The School may suspend or terminate this Agreement, and may remove the Student from the Program, immediately or on such notice as the School determines is appropriate, for any of the following:

non-payment of tuition or fees as described in Section 4.4;
material breach of this Agreement, the Handbook, or any document incorporated by reference;
conduct by the Student or the Responsible Party that violates the School’s code of conduct, its nondiscrimination policy, or its anti-bullying and anti-harassment policy, or that threatens the safety, rights, or learning environment of others;
academic dishonesty, misuse of the Platforms, or unauthorized sharing of access credentials or School content;
any material misrepresentation made in connection with enrollment, including in the representations in Sections 5, 17, and 18;
any circumstance in which continued enrollment would, in the School’s reasonable judgment, cause the School to violate Applicable Law, including sanctions law; and
a determination that the Student, the Responsible Party, a Third-Party Payor, or a beneficial owner of any of them is or becomes a Restricted Party.

8.3 By the School without cause

The School may terminate this Agreement without cause on thirty (30) days’ written notice and will refund prepaid, unearned tuition for the undelivered portion of the Term on a pro-rata basis, returned in accordance with Section 6.

8.4 Non-participation

Active participation is expected. If the Student cannot participate because of illness or other circumstances, the Responsible Party should notify the School promptly, and the School will make reasonable accommodations to help the Student catch up. Non-participation does not relieve the Responsible Party of financial obligations under this Agreement. The School may terminate enrollment for prolonged non-participation without prior communication.

8.5 Effect of termination

On termination, access to the Platforms and Program ends as of the effective date of termination, subject to any wind-down period the School elects to provide. Termination does not relieve the Responsible Party of obligations that accrued before termination. The School may restrict or archive access to records consistent with its records policy and may withhold transcripts or documents pending resolution of an outstanding balance or disciplinary matter, to the extent permitted by law. Sections that by their nature should survive termination will survive, including Sections 5, 6, 9, 10, 11, 13, 17, 18, 19, 20, 21, 25, 27, 28, and 29.

9. Student Data Privacy and FERPA Notice

9.1 Records and parent rights

To the extent the School is subject to FERPA, and in any event as a matter of School policy, the School affords the Responsible Party (and the Student once the Student reaches eighteen years of age or enrolls in a postsecondary institution) the right to inspect and review the Student’s Education Records, to request correction of records believed to be inaccurate or misleading, and to consent to disclosures of personally identifiable information except where disclosure is permitted without consent, such as to school officials and service providers with a legitimate educational interest.

9.2 No directory information

The School does not designate or release directory information for external or commercial purposes, and obtains appropriate consent before publicly sharing a Student’s name, photograph, achievements, or other identifying information.

9.3 Categories of data and use

The School collects identification and contact data, enrollment and billing data, academic and assessment data, and platform-activity and engagement data generated as the Student uses the Platforms. The School uses this data to deliver instruction, support progress, keep the Platforms secure, communicate with families, meet legal and accreditation obligations, and improve the Program. The School does not sell Student Personal Data and does not use Student Personal Data for targeted advertising. Full details are set out in the School’s Privacy Policy.

9.4 Florida privacy law, security, and breach notice

The School maintains a written information security program and handles Personal Data consistent with applicable Florida law, including the Florida Information Protection Act, and provides breach notice within the time and in the manner that law requires.

10. COPPA Verifiable Parental Consent

For any Student under the age of thirteen, COPPA requires verifiable parental consent before certain Platforms collect personal information from the child online. The School obtains this consent on behalf of the relevant Platforms acting as the School’s service providers, for the limited educational purpose of operating the Program. By signing this Agreement and the COPPA Platform Consent in Attachment A, the Responsible Party gives verifiable parental consent to the collection, use, and disclosure of the Student’s personal information by the Platforms listed in Attachment A, solely for the educational purposes described in this Agreement. The School and its Platforms collect only the information reasonably needed for the Program, do not condition the child’s participation on disclosing more than is reasonably necessary, and do not use a child’s information for behavioral advertising. The School discloses a child’s personal information only to the service providers that support the Program, for purposes that are integral to providing it. The School does not disclose a child’s personal information to a third party for targeted advertising or for any other purpose that is not integral to the Program, and it will obtain separate verifiable parental consent before making any such disclosure. The School’s children’s data retention policy, which describes the purposes for which children’s personal information is collected, the periods for which it is retained, and how it is deleted, is published in the School’s Privacy Policy. The Responsible Party may review the information collected from the Student, refuse further collection, and request deletion by contacting [email protected]. The School maintains a current, dated list of every Platform that collects personal information from Students under thirteen in Attachment A, updated whenever a Platform is added or retired, and executed as a signed exhibit for every Student under thirteen. Age transition at thirteen The verifiable parental consent given in Attachment A remains in effect while the Student is under the age of thirteen. When a Student turns thirteen during the Term, COPPA’s verifiable-parental-consent requirement ceases to apply to that Student going forward, and the School will continue to process the Student’s Personal Data under this Agreement, the School’s Privacy Policy, and Section 9 (including FERPA and Florida-law protections), rather than under the Attachment A COPPA consent. The change in the Student’s age does not by itself withdraw or expand any permission previously given, and the Responsible Party’s rights to review, refuse further collection of, and request deletion of the Student’s information continue as described in this Section and Section 27. The School will treat the Attachment A COPPA consent as spent, for that Student, upon the Student’s thirteenth birthday, and is not required to obtain a renewed COPPA consent for a Student who is thirteen or older. Rights transfer at eighteen For the avoidance of doubt, the transfer of rights to the Student upon reaching eighteen years of age or enrolling in a postsecondary institution is governed by Section 9.1, which is unaffected by this Section.

11. Students and Families Located Outside the United States

This Agreement, and the Program provided under it, are intended for families located in the United States, and the School stores and processes Personal Data in the United States. Programs for families located outside the United States are offered under separate terms and a separate privacy policy. If the Student is or becomes located outside the United States, the Responsible Party must notify the School under Section 22, separate terms may apply, and the School may be unable to continue the enrollment under this Agreement.

12. Artificial Intelligence

12.1 The School’s use of artificial intelligence

The School uses artificial-intelligence-assisted tools to support administrative, operational, communication, content, and instructional functions. These currently include an internal support tool and the artificial-intelligence features of the School’s productivity platforms, and may include third-party assistants. The School does not use artificial-intelligence tools to make final academic, disciplinary, enrollment, or educational-placement decisions about a Student, and student-facing use is subject to staff oversight and review. No legally or similarly significant decision about a Student is made solely by automated means without meaningful human review. The School does not permit Student data to be used to train public artificial-intelligence models and uses business or enterprise configurations for this purpose where available. A human educator remains responsible for academic decisions, including grades, promotion, discipline, and credit.

12.2 Student academic-integrity acknowledgment

Students acknowledge that the use of artificial-intelligence tools, including but not limited to ChatGPT, Copilot, and similar generative artificial-intelligence platforms, to complete, generate, or substantially assist in the production of assessed work without explicit instructor permission is a violation of the School’s Academic Integrity Policy, as set out in the Handbook, and may result in disciplinary action. The School may use artificial-intelligence detection tools as described in the Handbook.

13. Consent to Monitoring, Recording, Interception, and Analytics

The School delivers live instruction primarily through Google Meet, with Zoom used occasionally as a backup, and delivers coursework through the Buzz learning management system and Google Workspace. To deliver, secure, supervise, and improve the Program, the School and its service providers monitor, record, capture, store, and analyze activity on the Platforms and School communication channels, including audio, video, and chat in live and recorded sessions, messages and submissions, and login, device, and usage data. The Responsible Party, on the Responsible Party’s own behalf and on behalf of the Student, and the Student where the Student signs, expressly consents to and authorizes this monitoring, recording, capture, interception, storage, and analysis by the School and its service providers. This consent is given as the consent of all necessary parties for purposes of the federal Wiretap Act, the Florida Security of Communications Act (Chapter 934, Florida Statutes), and any similar law governing the interception or recording of communications. Recordings of routine class sessions are retained for up to twelve (12) months from the date of the recording. Where a recording is needed for a legal proceeding, a regulatory matter, a safeguarding concern, a disciplinary investigation, a complaint, or another legitimate business purpose, it may be retained for longer in accordance with the School’s records-retention procedures and legal obligations. Recordings are stored securely and used for educational, attendance, quality, safety, and security purposes. Where recordings or activity data contain information from Education Records, the School handles them under Section 9. The School does not use Google Meet, Zoom, or any proctoring tool to collect biometric identifiers, and will provide a specific notice and obtain any consent required by law before collecting a biometric identifier such as facial-geometry, voiceprint, or fingerprint data.

14. Media Release

This Section replaces and supersedes any prior standalone media-release or photo-release form. By making the media-release election at enrollment, the Responsible Party grants or declines the permission described below. If permission is granted, the Responsible Party authorizes the School to capture, use, reproduce, and publish the Student’s image, likeness, voice, first name and grade level, and selected Student work, in School materials such as the website, social media, newsletters, recorded sessions, and promotional and instructional content, royalty-free. The School will not publish a Student’s full name together with a photograph in external marketing without separate written permission, will not disclose a Student’s precise location or contact information, and will limit use to those purposes. The Responsible Party may decline media use entirely, or revoke a previously granted permission at any time by written notice to [email protected]. A revocation applies prospectively. On receipt of a revocation, the School will remove the Student’s image, likeness, and identifiable work from its active systems, including its website, social media accounts, marketing libraries, email templates, and automated communication workflows, within ten (10) business days, and will confirm completion in writing. The School is not required to recall materials already distributed or printed, and content already delivered to recipients cannot be recalled. The School maintains a record of each media consent and revocation. Declining media permission has no effect on the Student’s enrollment or standing.

15. Child Protection and Safeguarding

The safety of children is the School’s highest priority. The School maintains a written child protection and safeguarding policy, approved by its governing authority and reviewed at least annually, which is set out in full in the Handbook and incorporated into this Agreement by reference. By signing this Agreement, the Responsible Party acknowledges that the Responsible Party has received and understood that policy. The policy defines expected standards of conduct for staff, students, and contractors, explains how to report a concern or allegation of abuse or misconduct, identifies the School’s Designated Safeguarding Lead, and describes the School’s legal reporting obligations. The Designated Safeguarding Lead is the Head of Institution, who can be reached at [email protected] or by telephone at +1 (727) 513-0016. A report may be made to any teacher or administrator or to the Designated Safeguarding Lead, and may be made anonymously. The School screens its staff and contractors who have direct contact with students, supervises online interactions, reports suspected child abuse, abandonment, or neglect to the Florida Abuse Hotline at 1-800-962-2873 and to other authorities as required by law, and does not enter into agreements that conceal misconduct affecting the health, safety, or welfare of a student. Retaliation against a person who makes a good-faith report is prohibited.

16. Nondiscrimination, Code of Conduct, and Anti-Harassment

16.1 Nondiscrimination

The School does not discriminate on the basis of race, color, national origin, sex, disability, religion, sexual orientation, gender identity, age, veteran status, genetic information, or any other characteristic protected by Applicable Law, in its educational programs and activities, including admissions. The School’s nondiscrimination policy, including its reporting, confidentiality, anti-retaliation, and enforcement provisions, is set out in full in the Handbook. Concerns may be reported to [email protected].

16.2 Code of conduct and anti-harassment

The Student and the Responsible Party agree to comply with the School’s code of conduct and its anti-bullying and anti-harassment policy, both set out in the Handbook and incorporated by reference. The School is committed to a learning environment free from bullying, cyberbullying, harassment, discrimination, and retaliation, including conduct through the Platforms, in recorded sessions, or in any School communication channel. The School receives, reviews, and responds to reports in accordance with those policies and prohibits retaliation against good-faith reports. Conduct by a Student or a Responsible Party that violates those policies, including abusive conduct directed at staff, contractors, or other families, is a ground for suspension or termination under Section 8.

17. OFAC and Sanctions Representations

The Responsible Party represents, warrants, and covenants, as of the Effective Date and continuously throughout the Term, that:

neither the Responsible Party, the Student, nor any Third-Party Payor or beneficial owner of any of them is a Restricted Party or is owned fifty percent or more, individually or in the aggregate, by one or more Restricted Parties;
none of them is organized, resident, or located in a jurisdiction that is the target of comprehensive sanctions;
the funds used to pay tuition and fees are not derived from, and will not be used to further, any activity that violates Applicable Law, including sanctions or anti-money-laundering law;
they will not use the Program, the Platforms, or any School service for the benefit of a Restricted Party or in any manner that would cause the School to violate Applicable Law; and
they will promptly notify the School in writing if any of these representations becomes inaccurate during the Term.

The School may screen the Responsible Party, the Student, any Third-Party Payor, and their beneficial owners against the SDN List and other restricted-party lists at enrollment and periodically during the Term. A breach of this Section is a material breach and a ground for immediate termination under Section 8, and may require the School to block or reject funds or services as a matter of law.

18. Sanctions Notice, Service Eligibility, and Anti-Circumvention

The School is subject to United States economic sanctions administered by OFAC and cannot provide the Program or related services to, or accept funds from, a Restricted Party. Eligibility for the Program is conditioned on the representations in Section 17 remaining accurate. If the School determines that providing services would violate sanctions law, it may suspend or terminate access, withhold services, and block or return funds to the Source under Section 6 and Applicable Law, without that action being a breach by the School. The Responsible Party and the Student will not take any action designed to evade or circumvent sanctions controls or the School’s screening and payment controls, including providing false identity or location information, using an intermediary or Third-Party Payor to disguise a Restricted Party, accessing the Program from a sanctioned jurisdiction through concealment of location, or restructuring payments to avoid screening. Any such action is a material breach and a ground for immediate termination.

19. Insurance, Limitation of Liability, and Risk Allocation

THE FOLLOWING LIMITATIONS APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

19.1 Disclaimers

The Program is an online educational service provided on a reasonable-efforts basis. The School does not warrant uninterrupted or error-free operation of the Platforms, specific academic results, or the acts or omissions of independent third-party Platform providers. The Responsible Party assumes the ordinary risks of online participation, including reliance on the family’s own internet access and devices.

19.2 Cap on liability

The School’s total aggregate liability arising out of or relating to this Agreement and the Program is limited to the amount of tuition and fees paid by the Responsible Party for the then-current Term. The School is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data or lost opportunities, even if advised of the possibility of such damages. The Responsible Party’s primary remedy for dissatisfaction with the Program is to withdraw and to seek any refund for which the Responsible Party is eligible under Section 6.

19.3 Florida carve-outs

Nothing in this Section or this Agreement limits, waives, or releases any liability or right that cannot be limited, waived, or released under Florida law. This includes liability for gross negligence, intentional or willful misconduct, any claim that a parent or guardian may not lawfully waive on behalf of a minor under Florida law, including a claim for personal injury or for sexual abuse or molestation, and any non-waivable remedy under FDUTPA or other statute. If any part of this Section would otherwise be unenforceable, it is modified to the minimum extent necessary to be enforceable, and the remainder remains in effect.

19.4 Insurance and incident cooperation

The School maintains insurance appropriate to its operations. Nothing in this Agreement is a representation as to the existence, scope, limits, or availability of any insurance, and no provision of this Agreement is intended to confer any right or benefit on any claimant with respect to the School’s insurance. In the event of a data-security incident or a safeguarding or misconduct incident, the School will respond in accordance with its incident-response and safeguarding plans and Applicable Law, including any required notifications, and the Responsible Party agrees to cooperate reasonably with the School and its representatives. The Responsible Party agrees to report any incident or potential claim to the School promptly.

20. Assumption of Risk and Release

20.1 Release

To the fullest extent permitted by Applicable Law, the Responsible Party releases the School and its officers, directors, employees, contractors, and agents from claims arising out of the ordinary risks of participation in an online educational program that are not caused by the School’s gross negligence or intentional misconduct. This release does not apply to, and the Responsible Party does not purport to waive, any claim of the Student for personal injury, for sexual abuse or molestation, or any other claim that a parent or guardian may not lawfully release on behalf of a minor under Florida law.

20.2 Health, physical activity, and emergencies

The Responsible Party is responsible for the Student’s health and fitness to participate, including in any synchronous physical-education or movement activity, and should consult a healthcare provider about any condition that may affect participation. The School does not provide medical care and is not responsible for health conditions arising from participation. The Responsible Party will keep current emergency contact information on file and authorizes the School, if it reasonably believes a Student faces a medical or safety emergency during a School activity, to contact emergency services and the family. This Section does not waive any claim that cannot be waived on behalf of a minor under Florida law.

21. Indemnification

The Responsible Party will indemnify, defend, and hold harmless the School and its officers, directors, employees, contractors, and agents from third-party claims, losses, and reasonable expenses arising out of the Responsible Party’s or the Student’s breach of this Agreement, violation of Applicable Law, or misuse of the Platforms, except to the extent such claims arise from the School’s own gross negligence or willful misconduct. The School may assume the exclusive defense and control of any matter subject to indemnification, in which case the Responsible Party will cooperate and will not settle the matter without the School’s prior written consent.

22. Change-of-Location Obligation

Because the School’s legal, privacy, and sanctions obligations depend on where the Student is physically located, the Responsible Party must notify the School in writing, in advance where practicable and otherwise within five (5) business days, of any change in the Student’s state or country of residence or primary location during the Term, and of any extended stay in another country. The Responsible Party will not relocate the Student to, or access the Program from, a comprehensively sanctioned jurisdiction. If a new location makes continued enrollment unlawful or impracticable, or would place the enrollment outside the United States as described in Section 11, the School may adjust services or terminate under Section 8, handling any refund under Section 6. Providing false or incomplete location information is a material breach.

23. Technology Requirements and Acceptable Use

The Responsible Party is responsible for providing reliable internet access and a device that meets the School’s published technology requirements, including a webcam and microphone. The School expects students to have the camera on during live sessions. A Student may request an exception, and the School will grant a reasonable accommodation where the camera-on expectation would create a privacy, safety, medical, or wellbeing concern for the Student or the household. The School grants the Student a limited, personal, non-transferable right to access the Platforms for the duration of enrollment, solely for the Student’s own educational use. Access credentials must be kept confidential and must not be shared. Prohibited uses include attempting to breach Platform security, copying or redistributing School content beyond personal educational use, harassing others, recording or sharing sessions except as the School permits, and any use that violates Applicable Law or this Agreement. The School’s acceptable-use policy is set out in the Handbook. The School maintains and supports the virtual learning infrastructure and will make reasonable efforts to address technical issues, while recognizing that some functionality depends on third-party providers.

24. Intellectual Property

School content and curriculum are protected by intellectual-property rights and remain the property of the School or its licensors. Original work created by a Student as part of the Program remains subject to a non-exclusive, royalty-free license to the School to use it for educational purposes and, only where media permission is granted under Section 14, for related promotional purposes. Instructors retain rights to the materials they create and grant the School a license to use them to deliver the Program.

25. Third-Party Content and Platform Reliability

The Program uses third-party educational content and third-party Platforms. The School does not control and does not guarantee the accuracy, availability, or functionality of third-party content or services, and is not responsible for outages or failures of third-party providers beyond its reasonable control. The School monitors the content it uses, addresses identified problems, and will make reasonable efforts to maintain continuity by alternative means during a disruption.

26. Recordkeeping and Retention

The School maintains a records-retention schedule covering enrollment, financial, sanctions-screening, consent, safeguarding, and academic records, retained for the periods required by Applicable Law, its insurers, its scholarship programs, and its accreditation obligations. The School separately maintains a children’s data retention policy, which is published in the School’s Privacy Policy as required by COPPA. The School handles Education Records and Personal Data in accordance with Sections 9 and 10 and its published privacy documentation.

27. Privacy Requests, Notices, and Communications

27.1 Requests

Requests to access, correct, or delete records, to exercise rights under Sections 9 and 10, or to revoke a consent or media permission, are submitted in writing to [email protected]. The School verifies the identity and authority of the requester before acting and responds within the time required by Applicable Law.

27.2 Communications consent

By providing contact information, the Responsible Party agrees to receive School communications about enrollment, academics, billing, scheduling, and safety by email, telephone, text message, automated messaging, the learning platform, and messaging applications such as WhatsApp, and may receive occasional informational messages about School programs. The Responsible Party may opt out of marketing messages at any time by replying STOP to a text, by following the unsubscribe instructions in an email, by contacting the School, or by any other reasonable means, and the School honors opt-out and revocation requests within ten (10) business days. Transactional and school-required communications may continue where permitted by law. Agreeing to receive automated or marketing messages is not a condition of enrollment, and standard message and data rates may apply. The School does not sell family or Student contact information.

27.3 Notices and electronic signature

Notices are in writing and effective when delivered by email to the addresses on file or another method the School reasonably uses. The Parties consent to transact electronically, and electronic signatures and records have the same effect as handwritten signatures and paper records to the fullest extent permitted by Applicable Law.

28. Key Contacts

Privacy, records, transcripts, legal matters, nondiscrimination and harassment reports, media-release revocations, refund requests, and child protection and safeguarding reports: [email protected]. Academic matters: [email protected]. General support, technical support, and complaints: [email protected]. School telephone: +1 (727) 513-0016. The Designated Safeguarding Lead is the Head of Institution. The Responsible Party is responsible for keeping contact information current.

29. Dispute Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES DISPUTES TO BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. YOU MAY OPT OUT AS DESCRIBED IN SECTION 29.8.

29.1 Informal resolution

Before starting an arbitration, the initiating Party will send the other a written notice describing the dispute and the relief sought, and the Parties will attempt in good faith to resolve it within thirty (30) days. This step is a condition precedent to arbitration.

29.2 Agreement to arbitrate

Except for the matters in Section 29.6, any dispute, claim, or controversy arising out of or relating to this Agreement, the Program, or the relationship between the Parties, whether based in contract, tort, statute, or otherwise, will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect. This Agreement evidences a transaction involving interstate commerce, and the Federal Arbitration Act governs this Section. To the extent the Federal Arbitration Act is held not to apply, the Florida Revised Arbitration Code (Chapter 682, Florida Statutes) governs.

29.3 Delegation

The arbitrator has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court decides the enforceability of the class action waiver in Section 29.5.

29.4 Procedure and costs

The arbitration is conducted by a single arbitrator. The seat of arbitration is Pinellas County, Florida, and hearings may be held by telephone or videoconference or in that county. The School will pay arbitration filing, administration, and arbitrator fees that exceed the cost of filing in court, to the extent required by the AAA Consumer Arbitration Rules or by Applicable Law. Each Party otherwise bears its own attorneys’ fees and costs, except that the arbitrator may award fees and costs where authorized by Applicable Law, including FDUTPA, and to the prevailing Party where this Agreement or law so provides. The arbitrator may award any individual remedy available in court.

29.5 Class action waiver

THE PARTIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim is severed and proceeds in court, and all other claims are arbitrated.

29.6 Exceptions

This Section does not require arbitration of a claim that may be brought in small claims court if it stays there on an individual basis, a request for temporary or preliminary injunctive relief to protect intellectual property, confidential information, or Platform security, or any matter that Applicable Law prohibits from being arbitrated. Where a claim of a minor cannot lawfully be compelled to arbitration, that claim is severed and the remainder of this Section continues to apply. In addition, to the extent the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act applies, a person alleging conduct constituting a sexual assault dispute or a sexual harassment dispute may elect that the agreement to arbitrate and the class action waiver in this Section not apply to that dispute. That election does not affect the validity or enforceability of the remainder of this Section or this Agreement.

29.7 Jury trial waiver and venue

TO THE FULLEST EXTENT PERMITTED BY LAW, THE PARTIES WAIVE ANY RIGHT TO A TRIAL BY JURY. For any dispute not subject to arbitration, the Parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Pinellas County, Florida. This Agreement is governed by the laws of the State of Florida, without regard to conflict-of-laws principles, except where a non-waivable law or federal law applies. All proceedings are conducted in English.

29.8 Right to opt out

The Responsible Party may opt out of this arbitration agreement, including the class action waiver, by sending written notice to [email protected] within thirty (30) days after the Effective Date, stating the Student’s name and an intent to opt out. Opting out has no effect on enrollment or any other part of this Agreement.

29.9 Limitations period and survival

To the fullest extent permitted by Applicable Law, any claim arising out of or relating to this Agreement must be commenced within one (1) year after it accrued, or it is permanently barred, except where a non-waivable law provides otherwise. This Section survives termination of this Agreement.

30.General Provisions

30.1 Entire agreement, incorporated documents, and non-reliance

This Agreement, including its Attachments and the documents incorporated by reference, is the entire agreement between the Parties about its subject matter and supersedes all prior understandings, including any prior customer agreement, terms of use, or standalone form it replaces. The following School documents, as updated from time to time, are incorporated into this Agreement by reference and form part of it: the order form or invoice; the Student and Family Handbook, which contains the School’s nondiscrimination policy, its anti-bullying and anti-harassment policy, its code of conduct, its child protection and safeguarding policy, its academic integrity and artificial-intelligence policy, and its acceptable-use policy; the Refund Policy; the Privacy Policy; and the Terms of Use. Copies are available from the School and on the School website. The policies contained in the Handbook are incorporated and are binding to the extent stated in this Agreement. Except to that extent, the Handbook is a statement of the School’s policies and expectations and does not itself create contractual rights beyond those set out in this Agreement. If there is a conflict, the body of this Agreement controls over an Attachment or an incorporated document, except that the Refund Policy controls on refunds and cancellations as provided in Section 6, and a non-waivable requirement of Applicable Law controls over any conflicting term. In entering into this Agreement, the Responsible Party does not rely on any representation, promise, or statement that is not set out in this Agreement or the documents it incorporates.

30.2 Amendment

The School may update its operational policies, the Handbook, and the Platform list in Attachment A from time to time. The School will not make a change to this Agreement that materially reduces the Responsible Party’s rights or materially increases financial obligations without prior written notice and, where required by Applicable Law, the Responsible Party’s consent or an opportunity to withdraw. Continued participation after the effective date of a permitted change constitutes acceptance.

30.3 Assignment, beneficiaries, severability, waiver, force majeure

The Responsible Party may not assign this Agreement; the School may assign it to a successor, subject to the continued protection of Personal Data. Except for the School’s officers, directors, employees, contractors, and agents as beneficiaries of Sections 19, 20, and 21, this Agreement confers no rights on non-parties. If any provision is held unenforceable, the remainder remains in effect and the provision is reformed to the minimum extent necessary; Section 29.5 is governed by its own terms. A waiver is effective only in writing and is not continuing, and the School’s choice not to enforce a term is not a waiver of its right to enforce it later. Section headings are for convenience only. The School is not liable for delay or failure to perform caused by events beyond its reasonable control, provided it makes reasonable efforts to continue the Program by alternative means, and a transition to an alternative method of online delivery during such an event does not entitle the Responsible Party to a refund.

30.4 Authority, custody, and no waiver of statutory rights

The person signing as Responsible Party represents that he or she is a parent or legal guardian of the Student with authority to enter into this Agreement on behalf of the Student to the extent permitted by law. Unless the School has received a copy of a court order to the contrary, the School treats each parent or legal guardian as authorized to act for the Student, and the Responsible Party will promptly provide any court order affecting custody, access to records, or communication. The signing Responsible Party will resolve any dispute about authority over the Student without involving the School and will hold the School harmless from such disputes. Nothing in this Agreement waives any right or remedy that cannot be waived under Applicable Law. Attachment A — COPPA Platform Disclosure and Verifiable Parental Consent This Attachment A is part of the Enrollment Agreement and is executed as a signed exhibit for every Student under the age of thirteen. It identifies each Platform that collects personal information from a Student under thirteen in connection with the Program. The School’s information-technology function updates this list whenever a Platform is added or retired, and the dated version in effect at the time of collection controls. Version: v1.0 · Effective date: July 17, 2026 · Last reviewed by IT: AB

Platform	Function	Categories of child data collected	Purpose
Buzz LMS (Agilix Buzz)	Learning management system	Account identifiers, coursework and submissions, grades and assessment data, activity and engagement logs, login and usage data	Deliver curriculum, instruction, assessment, and progress monitoring
Google Workspace for Education, including Google Classroom	Productivity, storage, collaboration	Account identifiers, documents and files, messaging content where used, usage and device data	Coursework creation, collaboration, communication, and storage
Google Meet	Live virtual instruction (primary)	Name and account identifiers, audio, video, and chat in sessions, attendance and session metadata, recordings where enabled	Deliver and record live classes for educational, attendance, and safety purposes
Zoom	Live virtual instruction (backup)	Name and account identifiers, audio, video, and chat in sessions, attendance and session metadata, recordings where enabled	Deliver live classes when used as a backup platform
Bitrix24	Enrollment, records, and family communication	Student and family identifiers, enrollment and contact data, communication records	Manage enrollment, records, and family communication
Stripe	Payment processing	Billing identifiers and payment data provided by the parent	Process tuition and fee payments
Zoho Campaigns	Family communications	Contact identifiers and communication records	Send school and program communications to families
Scholarship platforms (EMA, ClassWallet, Odyssey)	Scholarship and ESA administration	Student and family identifiers, enrollment and funding data	Administer scholarship funding and approved expenses

LEGACY ONLINE SCHOOL

Enrollment Agreement