CUSTOMER AGREEMENT FOR PRODUCTS AND SERVICES

Parties

This Customer agreement (“Agreement”) is a legally binding contract entered into by and between Legacy School Inc., a corporation organized under the laws of the State of Florida, with its principal place of business at 7901 4TH ST N, ST PETERSBURG, FL 33702, hereinafter referred to as the “Company,” and any individual or entity using the Company’s website, as well as any other services provided by the Company, collectively referred to as the “Services,” hereinafter referred to as the “Customer.”

By accessing and utilizing the Company’s website and its Services, the Customer acknowledges and agrees to the terms and conditions set forth in this Agreement. The Company and the Customer shall collectively be referred to as the “Parties” throughout this Agreement.

1. Products and Services

1.1 Purchase of Products
The Customer agrees to purchase the educational products for the specified classes as outlined in the order form or invoice provided by the Company. The terms of the educational purchase shall encompass details such as the quantity for a duration of one year, the agreed-upon price, and the method of online delivery. The specifics of the purchase, including any additional conditions or requirements, shall be clearly articulated in writing to ensure a comprehensive understanding between both parties.

1.2 Provision of Services
The Customer acknowledges their commitment to receiving the services of online education as outlined in the order form or agreement provided by the Company. The scope of services shall encompass the educational curriculum, activities, and resources essential to fostering an effective learning experience. The duration of service provision, along with any associated pricing structure, shall be meticulously outlined in the order form or invoice provided by the Company.

2. Payment

2.1 Payment Terms
The Customer agrees to fulfill their financial obligations by making timely payments for the acquired products and services and adhering to the payment terms specified in the order form, invoice, or agreement.
The payment terms shall provide clarity on due dates, payment methods, and any applicable penalties for non-compliance. The Company recognizes the importance of transparency in financial matters and is committed to ensuring that the Customer is well-informed regarding their payment responsibilities.

3. Terms of Use and Privacy

3.1 Terms of Use
The Customer agrees to adhere to the Company’s terms of use, including any applicable guidelines for product usage or service utilization. The Customer further acknowledges and agrees to abide by the provisions of the Student/Family Handbook, which is attached hereto as Exhibit A and made an integral part of this Agreement. The Student/Family Handbook provides essential guidelines, rules, and expectations for students and families participating in the Company’s educational programs.

The Customer understands that adherence to the terms of use and the provisions of the Student/Family Handbook is crucial for maintaining a safe, respectful, and productive educational environment. It is the Customer’s responsibility to review the terms of use and the Student/Family Handbook thoroughly to ensure a clear understanding of their rights and obligations as well as the potential consequences of non-compliance.

3.2 Privacy Policy
The Customer acknowledges that their personal and payment information will be collected and used in accordance with the Company’s privacy policy. The Company is committed to safeguarding the privacy and confidentiality of all customer information and data. The privacy policy outlines the types of information collected, the purposes for which it is used, and the measures in place to protect customer data.

By entering into this Agreement, the Customer consents to the collection, processing, and storage of their personal and payment information as outlined in the Company’s privacy policy. The Customer further understands that their information will only be used for legitimate business purposes, such as processing payments, providing products and services, and maintaining customer accounts.

4. Data Breach Response

In the unfortunate event of a data breach, both the Customer and the Company have specific responsibilities as outlined below:

4.1. The Company shall take certain limited actions in response to a data breach, but it is important to note that these actions do not imply acceptance of responsibility or liability beyond these specific measures. The Company’s actions are as follows:

Notification: The Company shall promptly notify the Customer in writing of any data breach that may compromise the security, confidentiality, or integrity of the Customer’s personal or payment information. This notification shall include details of the breach, the type of information exposed, and the measures being taken to mitigate its impact.
Investigation: The Company shall conduct a thorough investigation to determine the extent and cause of the data breach. This investigation shall include identifying the vulnerabilities that led to the breach and implementing corrective actions to prevent future occurrences.
Communication: The Company shall maintain open and transparent communication with the Customer throughout the breach response process. This includes providing regular updates on the status of the breach investigation, actions taken to secure data, and any remediation efforts.
Remediation: The Company shall take immediate and appropriate steps to remediate the breach and mitigate its impact. This may include, but is not limited to, enhancing security measures, updating policies and procedures, and providing identity theft protection services to affected individuals as necessary.

It is important to clarify that the Company’s notification, investigation, communication, and remediation actions are taken as a matter of best practice and are not an acknowledgment of any responsibility or liability beyond these specific actions. The Customer acknowledges that the Company’s liability is limited as outlined in the Agreement, and any actions taken in response to a data breach are consistent with this limited liability.

4.2 Responsibilities of the Customer:
Cooperation: The Customer agrees to cooperate with the Company in the event of a data breach. This includes providing any information or assistance necessary for the Company to assess the breach’s impact and take corrective actions.
Notification: If the Customer becomes aware of any unauthorized access to their account or any suspicious activity related to their personal or payment information, they shall promptly notify the Company. Timely reporting is crucial for the Company to respond effectively to potential breaches.
Review: The Customer shall carefully review any communications from the Company regarding the data breach and follow any instructions or recommendations provided. This may include resetting passwords, monitoring financial accounts, or participating in identity theft protection services if offered.
Security Measures: The Customer is responsible for maintaining the security of their account credentials and taking appropriate precautions to protect their personal information.

5. Limitations of Liability

5.1 Warranty
The Company provides no warranty, express or implied, for products or services beyond those specifically stated in writing. The Customer acknowledges that any warranties, guarantees, or representations not explicitly mentioned in this Agreement are excluded. The Company shall provide products and services as outlined in the order form, invoice, or agreement, and the Customer’s satisfaction with the products and services shall be assessed based on their adherence to the agreed-upon terms.

5.2 Limitation of Liability
The Company’s liability is limited by the amount of the tuition fee. The Customer acknowledges that in no event shall the Company be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use the products or services. This includes but is not limited to, financial losses, loss of data, loss of opportunity, or any other form of consequential damages resulting from the use or performance of the products or services.

The Customer agrees that the limitations of liability set forth in this section are reasonable considering the nature of the products and services provided, and they shall apply even if the Customer has been advised of the possibility of such damages.

6. Non-Participation:

The Company recognizes that students who enroll in educational programs may occasionally face circumstances that prevent their active participation. It is important to outline the expectations and actions to be taken in cases of non-participation to ensure clarity for both parties.

6.1 Expectation of Active Participation: Upon enrollment in educational programs, it is expected that students will actively engage in the learning process. Active participation includes attending classes, completing assignments, and participating in discussions and assessments.

6.2 Communication of Non-Participation: In the event that a student is unable to participate in the educational program for reasons such as illness, personal circumstances, or unforeseen challenges, it is the responsibility of the student or their parent/guardian to communicate this situation to the Company as soon as possible.

6.3 Temporary Absence: In cases of temporary non-participation due to illness or other short-term circumstances, the student or their parent/guardian should inform the Company of the expected duration of the absence and the reason for it. The Company will work with the student to provide support and make reasonable accommodations to help them catch up on missed coursework.

6.4 Extended Non-Participation: If a student anticipates an extended period of non-participation or withdrawal from the educational program, it is imperative that the Company be notified in advance. The Company may outline specific procedures and requirements for withdrawal or re-enrollment based on the circumstances and applicable policies.

6.5 Financial Obligations: It is important to note that non-participation does not release the student from their financial obligations as per the terms of the Agreement. Tuition fees, as agreed upon in the Agreement, remain applicable unless otherwise specified in the Company’s policies.

6.6 Resumption of Participation: Students who temporarily cease participation may resume their educational program upon their return, subject to the Company’s policies and procedures for re-enrollment.

6.7 Termination for Prolonged Non-Participation: In cases of prolonged non-participation without prior communication or in circumstances where the student’s continued enrollment is not feasible, the Company reserves the right to terminate the student’s enrollment, with adherence to the termination procedures outlined in the Agreement.

The Company values its students’ commitment to education and recognizes that unforeseen challenges may arise. By communicating effectively and adhering to the established procedures, both parties can work together to address non-participation situations in a fair and reasonable manner.

7. Recordings

At Legacy Online School, we understand the importance of providing a flexible and accessible learning experience for our students. As part of this commitment, we may record classes and learning sessions.

7.1 Access to Recordings:
Recordings of classes and learning sessions may be made available to registered students, instructors, and authorized school administrators. These recordings are intended for the sole purpose of enhancing the educational experience, providing access to course content, and facilitating the review of class materials. Access to these recordings is strictly limited to individuals directly associated with the educational program.

7.2 Retention and Storage:
Recordings will be stored on secure servers maintained by the school for a period of no longer than 3 months from the date of the respective class or learning session. After this period, recordings may be deleted or archived at the discretion of the school unless there is an educational reason to retain them for a longer duration.

7.3 Purpose of Recordings:
Recordings are primarily intended for academic purposes, including but not limited to:
Providing students with the opportunity to review class materials.
Supporting students who may have missed a class due to extenuating circumstances.
Assisting instructors in assessing and improving their teaching methods.
Supporting the school in maintaining the quality and effectiveness of its educational programs.

7.4 Use of Recordings:
Recordings may not be used, shared, or distributed for any purpose other than those outlined above without the explicit written consent of Legacy Online School. Unauthorized sharing, distribution, or publication of recordings, in whole or in part, is strictly prohibited and may result in disciplinary actions in accordance with the school’s policies.

7.5 Privacy and Consent:
By participating in classes and learning sessions, you consent to the recording of these sessions as described in this Agreement. Legacy Online School is committed to safeguarding your privacy, and recordings will be handled in accordance with our Privacy Policy.

By enrolling in our programs and accepting this Agreement, you acknowledge and agree to the policies and practices outlined in this section concerning the recording of classes and learning sessions.

8. Parental Supervision

Legacy Online School recognizes the importance of providing a safe and secure online learning environment, particularly for younger students. To ensure the well-being and academic progress of our younger learners, the following guidelines regarding parental or guardian supervision are in place:

8.1 For Students Under a Specified Age: For students who are under the age of 10, parental or guardian supervision during online classes and activities is required. Parents or guardians are expected to be actively involved in their child’s online learning experience, including monitoring their participation, assisting with technical issues when necessary, and ensuring a suitable and distraction-free learning environment.

8.2 Online Safety: Parents and guardians are responsible for educating their children about online safety, including guidelines for appropriate behavior, interactions with peers, and the responsible use of technology. It is essential to discuss the importance of privacy and the potential risks associated with online communication.

8.3 Technical Support: Parents or guardians should be prepared to provide technical support when needed, including assistance with logging in, troubleshooting technical issues, and ensuring the availability of necessary devices and internet connectivity.

8.4 Communication: Open and regular communication between parents or guardians and school personnel is vital. Any concerns, questions, or issues related to a student’s online learning experience should be promptly communicated to the school administration.

8.5 Privacy and Security: Parents or guardians are responsible for ensuring that their child’s personal information, login credentials, and online activities are kept secure and protected from unauthorized access.

9. Termination

Either party may terminate the products or services in accordance with the terms set forth in the order form, invoice, or agreement. The termination process shall follow the procedures detailed in the order form, invoice, or agreement. The party seeking termination shall provide written notice to the other party, indicating their intention to terminate and the effective date of termination.

Upon receiving such notice, both parties shall promptly initiate the necessary actions to conclude the Agreement and any associated obligations. This may include finalizing outstanding payments, returning any materials or resources provided, and ensuring a smooth transition for any ongoing responsibilities.

The termination of the products or services shall not relieve either party of any obligations or liabilities that have accrued before the effective date of termination. Additionally, any provisions in this Agreement that, by their nature, are intended to survive termination (such as limitations of liability, dispute resolution, and governing law) shall continue to apply even after the termination of the Agreement.

9.1 Termination Consequences

In the event of termination of this Agreement, whether by the Customer or the Company, certain consequences shall apply. It is imperative that both parties understand and acknowledge these consequences:

Financial Obligations:
Any outstanding tuition fees and charges shall become immediately due and payable upon termination.
Any refunds, if applicable, shall be processed in accordance with the terms outlined in the Refund Policy of Legacy Online School.

Access to Services and Resources:
Upon termination, the Customer’s access to the online learning platform and related educational resources shall be promptly revoked.
The Customer shall no longer be entitled to participate in classes, access course materials, or utilize any services provided by Legacy Online School.

Data and Records:
The Customer understands and agrees that, upon termination, access to their academic records, grades, and coursework on the platform may be restricted or archived, subject to the policies of Legacy Online School.

Academic Consequences:
In cases of termination due to academic misconduct or breaches of the Student/Family Handbook, the Customer acknowledges that their academic progress may be adversely affected.
Legacy Online School reserves the right to withhold any transcripts, certificates, or documentation of completion pending resolution of any academic or behavioral issues.

10. Intellectual Property

10.1 Any original work, projects, or content created by students as part of the educational program shall be considered the intellectual property of the school. Students hereby grant the school an irrevocable, non-exclusive, royalty-free license to use, reproduce, distribute, and display such content solely for educational and promotional purposes related to the school.

10.2 Instructors shall retain their intellectual property rights to educational materials and content they create for the purpose of delivering the curriculum. Instructors hereby grant the school an irrevocable, non-exclusive, royalty-free license to use, reproduce, distribute, and display such content solely for educational and promotional purposes related to the school.

11. Content Accuracy

11.1 Educational Content Accuracy Disclaimer:
The Company is dedicated to delivering an enriching learning experience to its customers by utilizing third-party educational content. While the Company endeavors to provide accurate, relevant, and high-quality materials, it is important to clarify the school’s position concerning the accuracy of third-party educational content used:

11.2 Third-Party Content: The Company relies on third-party educational content to complement its courses. This content may encompass course materials, instructional resources, assessments, and supplementary materials.

11.3 Content Source: The accuracy, relevance, and quality of third-party educational content are determined by the content’s original sources, and the Company does not have direct control over the content’s creation or accuracy.

11.4 Continuous Monitoring: The Company continually monitors the third-party educational content it employs and takes appropriate measures to address any identified inaccuracies or concerns. These measures may include discontinuing the use of specific content or providing supplementary materials to ensure a comprehensive and accurate learning experience.

11.5 Content Disclaimer: Legacy Online School does not control or guarantee the accuracy, relevance, or quality of the content found on external websites or resources. We do not endorse, warrant, or make any representations concerning the content or availability of these external sites.

11.6 Independent Evaluation: Students are encouraged to independently evaluate the content of external websites and resources for accuracy, appropriateness, and relevance to their studies. It is the responsibility of students to exercise caution and critical judgment when accessing and using information from external sources.

11.7 Availability: Legacy Online School is not responsible for the availability or functionality of external websites and resources. While we strive to provide up-to-date and functional links, we cannot guarantee that external sites will always be accessible.

12. Third-Party Platforms

The Company may utilize third-party services to enhance and support various aspects of its educational delivery. It is important to clarify the responsibilities in the event that these third-party services experience disruptions or failures.

12.1 Third-Party Service Reliability: While the Company endeavors to select reputable and reliable third-party services, it acknowledges that occasional disruptions or failures may occur due to circumstances beyond its control. These disruptions could impact the availability of educational materials, resources, or access to specific functionalities.

12.2 Responsibility for Third-Party Service Failures: In the event of a disruption or failure of a third-party service that affects the delivery of educational content or services, the Company shall make reasonable efforts to address the issue promptly. However, it is important to note that the responsibility for resolving technical issues with third-party services, including but not limited to system outages, software glitches, or service unavailability, primarily rests with the respective third-party service provider.

12.3 Communication and Support: The Company is committed to maintaining open lines of communication with the Customer to provide updates and support during such disruptions. The Company will work diligently with the third-party service provider to seek resolution and minimize any resulting inconvenience to the Customer.

12.4 Limitation of Liability: The Customer acknowledges that, in the event of a third-party service disruption, the Company’s liability is limited to its ability to facilitate communication and seek resolution with the third-party service provider. The Company shall not be held responsible for any direct, indirect, or consequential damages arising from third-party service failures.

It is essential for the Customer to understand that while the Company will act diligently to mitigate the impact of third-party service disruptions, the ultimate resolution of technical issues with third-party services lies with the respective service providers. The Company shall provide necessary assistance and information to facilitate communication between the Customer and the third-party service provider as required to address and resolve any issues that may arise.

13. Accessibility

The Company strives to offer educational content that is accessible to students with disabilities. This commitment encompasses providing content that can be accessed through assistive technologies like screen readers, captions for video content, and alternative formats for written materials.
However, it is important to note that the Company utilizes the Agilix platform for content delivery, and the accessibility of certain features or content may be subject to limitations inherent to the platform itself. While the Company works to maximize accessibility within the platform’s capabilities, some aspects of content accessibility may be governed by Agilix’s functionality and design. The Company does not assume responsibility for limitations that may exist due to platform constraints but remains dedicated to providing an inclusive learning environment to the best of its ability.

13.1 Special Needs Accommodation
At Legacy Online School, we are committed to providing an inclusive and supportive learning environment for all students, including those with special educational needs. We recognize that special educational needs can extend beyond physical disabilities and may encompass various conditions, including learning disabilities. Our goal is to ensure that every student has equal access to educational opportunities and receives the necessary accommodations to succeed academically.

Identifying Special Educational Needs: Legacy Online School encourages open communication between parents/guardians, students, and our educational staff to identify and address special educational needs. If a student requires accommodation due to a learning disability or other special educational needs, it is essential to inform the school as early as possible.

Individualized Education Plan (IEP): For students with documented learning disabilities or other special educational needs, Legacy Online School will work collaboratively with the student, parents/guardians, and any relevant specialists to develop an Individualized Education Plan (IEP). The IEP outlines specific accommodations, modifications, or support services tailored to the student’s unique needs and learning style.

Learning Support Specialists: Depending on the student’s needs, Legacy Online School’s team of highly qualified Learning Support Specialists will offer personalized support services. These specialists are trained to provide one-on-one assistance, tutoring, and guidance tailored to the student’s IEP and individual requirements.

Confidentiality: All information regarding a student’s special educational needs and accommodations will be treated with the utmost confidentiality. Access to this information will be limited to individuals directly involved in providing support and accommodations to the student.

Parent/Guardian Involvement: Parents/guardians are encouraged to actively participate in the development and review of their child’s IEP.

14. Health and Safety

At Legacy Online School, we are committed to ensuring the health and safety of all our students. Whether engaging in physical education (PE) classes or any synchronous activities that involve physical exertion, we prioritize the well-being of our students. Please take note of the following guidelines:

Physical Education (PE) Classes:

Personal Health Responsibility: For students participating in PE classes, it is essential to take personal responsibility for their health and well-being. If you have any pre-existing medical conditions, injuries, or health concerns that may impact your ability to engage in physical activities, it is your sole responsibility to consult with a healthcare provider before participating in PE classes. The school does not assume responsibility for any health issues that may arise from participation.

Proper Attire: Students are expected to adhere to the dress code specified for PE classes. This includes wearing appropriate attire, such as comfortable clothing and athletic footwear that provides adequate support and safety. Please note that the school does not take responsibility for any issues related to attire or personal safety during PE classes.

15. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising under or in connection with this Agreement, its interpretation, validity, performance, or breach, shall be subject to the exclusive jurisdiction of the state and federal courts located within the State of Florida.

The parties agree that the choice of law and jurisdiction provisions are fair and reasonable, and they consent to the personal jurisdiction of such courts. The parties further agree that any legal action, suit, or proceeding arising out of or relating to this Agreement shall be conducted in English.

By entering into this Agreement, the parties acknowledge and agree to the application of the laws of the State of Florida to govern their contractual relationship, rights, and obligations.

16. Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement, its interpretation, validity, performance, or breach, the following dispute resolution process shall apply:

16.1 Negotiation: The parties shall first attempt to resolve the dispute amicably through good-faith negotiations. Either party may initiate this process by providing written notice to the other party, describing the nature of the dispute and their proposed resolution. Within 10 days of receiving such notice, the parties shall engage in direct negotiations, seeking a mutually acceptable resolution.

16.2 Mediation: If negotiations do not result in a resolution within the specified period or if either party is dissatisfied with the outcome, the parties agree to engage in mediation. The mediation shall be conducted by a neutral third-party mediator agreed upon by both parties. The mediator’s role is to facilitate discussions and assist the parties in reaching a mutually satisfactory resolution.

16.3 Arbitration: If mediation fails to resolve the dispute, the parties agree to submit the matter to binding arbitration in accordance with the rules and procedures of a recognized arbitration institution located in the State of Florida. The arbitration shall be conducted by a single arbitrator chosen by mutual agreement or, if the parties cannot agree, appointed by the arbitration institution.

16.4 Court Proceedings: If arbitration is not elected or if a dispute remains unresolved after arbitration, either party may seek relief through the state and federal courts located within the State of Florida, as specified in the “Governing Law” section of this Agreement.

16.5 Language of Proceedings: All proceedings, whether in negotiation, mediation, arbitration, or court, shall be conducted in English.

The parties agree that these dispute resolution procedures are the sole and exclusive means for resolving any disputes arising under this Agreement. By entering into this Agreement, the parties acknowledge and agree to these dispute resolution provisions, and they waive any right to a trial by jury in any dispute arising from or related to this Agreement. The prevailing party in any dispute resolution process shall be entitled to recover reasonable attorney’s fees and costs incurred in connection with the resolution of the dispute.

These dispute resolution provisions are intended to promote fair and efficient resolution of disputes, thereby avoiding protracted litigation and associated costs.

17. Objection

The student’s parents or guardian may raise objections to any of the provisions of this Contract by submitting an email that details such objection and addresses it to the school Administration Office: [email protected]. The Company is committed to addressing concerns and resolving any issues promptly and fairly. The designated administration team shall review the objection and respond to the sender within a reasonable time frame.

18. Communication

For matters related to this Agreement, the Customer shall contact the Company’s designated point of contact at [email protected]. This fixed point of contact is available to address inquiries, clarify terms, and facilitate effective communication between the parties. The Company aims to ensure that communication regarding the Agreement is efficient, transparent, and directed to the appropriate personnel.

19. Social Media and Publicity

Legacy Online School recognizes the role of social media in today’s interconnected world and values the achievements and contributions of our students. This section outlines the rules and guidelines regarding students sharing course content or discussions on social media platforms and the school’s right to use student testimonials or achievements for marketing purposes:

19.1 Sharing Course Content and Discussions on Social Media:
We kindly request that you exercise discretion when sharing course materials, class discussions, or copyrighted content on public social media platforms. To maintain a respectful and compliant environment, we require that you obtain prior consent from both your fellow students and the school before sharing any confidential or copyrighted materials.

19.2 Use of Student Testimonials and Achievements:
Legacy Online School takes pride in the accomplishments and successes of our students. By enrolling in our programs and accepting this Agreement, you grant the school the right to use your testimonials, achievements, or related content for marketing and promotional purposes. This includes but is not limited to, featuring your accomplishments on our official website, social media channels, marketing materials, and other promotional mediums.

20. Technology Requirements

Legacy Online School is committed to providing a robust online learning environment for its students. To ensure a successful and productive online learning experience, it is essential for the Customer (student or parent/guardian) to meet the following technology requirements:

Devices: Students must have access to a computer, laptop, tablet, or similar device capable of running the necessary software and accessing online content.

Operating System: The recommended operating systems for optimal compatibility with our online platforms are: Windows 10, Windows 11 macOS, Catalina (10.15), macOS Big Sur (11), macOS Monterey (12).

Web Browser: We recommend using the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari as the preferred web browsers for accessing the online classroom and learning materials.

Supported Browser Plugins and Settings: The following plugins and settings may be required to use our courses: JavaScript enabled, Cookies enabled, Java installed.

Webcam and Microphone: Students are required to have a webcam and microphone to actively participate in live virtual classes, discussions, and collaborative activities as we have Camera-On Policy.

Online Platforms: Legacy Online School utilizes ‘Buzz’ online platform for learning, communication, and assessment. Students should familiarize themselves with these platforms, and guidelines for their usage will be provided.

21. Technical Failures:

In the event of technical failures or disruptions that hinder users from accessing educational materials or attending classes, the following procedures and responsibilities shall apply:

21.1 Responsibilities of the Company:

Timely Resolution: The Company is committed to promptly identifying and resolving technical issues that impede access to educational materials or disrupt classes. Every reasonable effort will be made to minimize downtime and disruptions.
Communication: In the event of a technical failure, the Company shall provide clear and timely communication to affected users, notifying them of the issue, its expected duration, and any available workarounds or alternatives.
Compensatory Measures: If technical failures result in a significant disruption to the delivery of educational services, the Company may, at its discretion, offer compensatory measures. These measures may include rescheduling classes, extending access to materials, or providing additional support to affected users.

21.2 Responsibilities of the Customer:

Reporting: Users are encouraged to promptly report any technical issues or difficulties they encounter to the Company’s technical support team. Timely reporting enables quicker resolution.
Patience and Cooperation: During technical failures, users are expected to exercise patience and cooperation while the Company works to resolve the issue. Users should also follow any provided guidance or alternative instructions.
Backup Plans: Users are encouraged to have backup plans in place, such as access to alternative internet connections or devices, in case of technical issues. This helps minimize disruptions to their educational experience.

22. Force Majeure

Neither party shall be held liable for any delay or failure to perform obligations under this Agreement due to causes beyond their reasonable control, including but not limited to natural disasters, acts of God, government actions, wars, strikes, labor disputes, or epidemics. In the event that either party is affected by a force majeure event, the parties shall promptly notify each other of the occurrence and the estimated impact on their ability to perform their obligations under this Agreement.

The parties agree to discuss and determine appropriate courses of action to mitigate the effects of such force majeure events on the Agreement. This may include adjusting timelines, modifying deliverables, or finding alternative solutions that allow the Agreement to be fulfilled to the extent possible under the circumstances.

The party invoking force majeure shall provide reasonable evidence of the event and its impact on the performance of their obligations. The parties shall work together in good faith to resume the performance of their obligations as soon as practicable after the force majeure event ceases to exist.

23. Refunds

The Company understands that circumstances may arise where a Customer may request a refund for products or services provided under this Agreement. The following guidelines outline the Company’s refund policy:

23.1 Full Refund Policy: In the event that students (or their parents/guardians) opt to withdraw from the school within the initial seven (7) calendar days subsequent to enrollment, Legacy Online School shall provide a complete refund of tuition fees, exclusively for the first installment, if applicable. It is important to note, however, that the Enrollment Fee remains non-refundable.

23.2 Eligibility for Refunds: Refunds are applicable to students (or their parents/guardians) who have opted for the One-time Payment option or who have elected to make payments in two or more installments. In instances involving multiple installments, solely the initial installment is deemed eligible for a refund, as delineated by the conditions elucidated below.

23.2 Requesting a Refund: To initiate a refund request, students (or their parents/guardians) must submit a notice of cancellation via email to [email protected], utilizing the subject line ‘Request for Cancellation.’ Upon the approval of the refund request, we kindly request a period of up to 30 days for the processing of the refund pertaining to the first installment, where applicable.

23.3 Refund Evaluation: Upon receiving a refund request, the Company shall conduct a thorough evaluation to determine the validity of the request. The Company may request additional information from the Customer to assist in this evaluation.

23.4 Refund Disbursement: If the Company determines that a refund is warranted, it shall promptly process the refund in accordance with applicable laws and regulations. Refunds shall be made to the original payment method used by the Customer unless otherwise mutually agreed upon in writing.

23.5 Denial of Refund: The Company reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this Agreement. Reasons for denial may include, but are not limited to, requests made after a specified timeframe, issues resulting from the Customer’s non-compliance with this Agreement, or issues not covered under the defined refund criteria.

It is the responsibility of the Customer to review this refund policy and to contact the Company promptly in the event they believe they are eligible for a refund. The Company is committed to addressing refund requests fairly and promptly, ensuring that Customers receive the value and quality of products and services expected under this Agreement. Legacy Online School maintains the prerogative to revise this policy at any juncture, with the modifications being applicable to all enrollments initiated subsequent to the date of the amendment. Any updates shall be communicated through our official website or via email.

24. Non-Discrimination Policy

Legacy Online School is committed to providing an inclusive and equitable educational environment where every student and staff member is valued and respected. We are dedicated to upholding principles of non-discrimination and equality in all aspects of our educational programs and services.

24.1 Scope of Non-Discrimination:
Legacy Online School does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age in its educational programs, activities, admissions, employment practices, or any other school-administered programs.

24.2 Equal Opportunity:
Legacy Online School provides equal opportunity to all students, staff, and applicants for enrollment or employment. We do not tolerate discrimination, harassment, or bias of any kind, whether verbal, written, or physical, based on any protected characteristic.

24.3 Diversity and Inclusion:
We embrace diversity and are committed to fostering an inclusive learning community that values and celebrates differences. Legacy Online School believes that a diverse community enriches the educational experience and prepares students to thrive in a global and interconnected world.

24.4 Compliance with Applicable Laws:
Our non-discrimination policy aligns with all applicable federal and state laws, including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act.

24.5 Reporting Discrimination:
Any student, staff member, or individual associated with Legacy Online School who believes they have experienced discrimination or harassment is encouraged to report their concerns promptly. Reports may be made to a school administrator, instructor, or through our designated reporting channels, as outlined in our policies.

24.6 Anti-Retaliation:
Legacy Online School strictly prohibits any form of retaliation against individuals who report discrimination or harassment in good faith. We are committed to ensuring a safe and supportive environment for all.

24.7 Responsibility of the School:
Legacy Online School takes proactive measures to prevent discrimination and harassment, including implementing policies, providing education and training, and promptly addressing and resolving complaints.

24.8 Review and Amendment:
Our non-discrimination policy is subject to periodic review and may be amended as necessary to ensure its effectiveness and compliance with relevant laws and regulations.

By enrolling in our programs and accepting this Agreement, you acknowledge and agree to Legacy Online School’s commitment to non-discrimination and our dedication to fostering an inclusive and equitable educational environment for all. Discrimination or harassment based on any protected characteristic is not tolerated and will be addressed in accordance with our policies and applicable laws.

25. Amendments

This Agreement may only be amended in writing and signed by both parties. Any proposed amendments shall be presented in a clear and specific manner, detailing the modifications to be made to the existing terms. Both parties acknowledge the importance of formalizing any changes to the Agreement to ensure clarity, transparency, and mutual consent.

26. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior understandings, oral or written, pertaining to the subject matter herein. Any discussions, negotiations, or agreements that occurred before the execution of this Agreement are hereby nullified, and only the terms and conditions outlined within this Agreement are binding upon the parties.

Both parties acknowledge that they have not entered into this Agreement in reliance on any representation, warranty, or promise made by the other party that is not explicitly set forth in writing within this Agreement.